About (Long Description of SF)

eTIPS for On Premise – Washington is specifically designed for people who serve alcohol in a restaurant, bar, social, or hospitality environment. Mandatory Alcohol Server Training (MAST) is required by law for persons who serve, mix, sell, or who supervise the sale of alcohol for on-premises consumption at liquor licensed establishment. The ideas presented in the program are the result of considerable research, and take into account what servers deal with every day, including the demands of the job, server/guest relations, and server/management relations. eTIPS is approved by the Washington State Liquor and Cannabis Board (WSLCB).

Social drinking is a prevailing custom in society and generates its own special considerations that servers of alcohol are called upon to handle. As a server, you perform a variety of functions in addition to serving food and alcohol. You must:

  • Relate to guests different personalities
  • Provide consistently good service
  • Maintain a friendly and polite manner
  • Listen to guests’ opinions and complaints
  • Resolve problems while maintaining your establishments

This course is designed to build on your existing skills as a server of alcohol to prevent underage and third-party sales, drunk driving, and sales to intoxicated customers, while allowing you to maintain control in a difficult situation. You will learn strategies and skills that can help you balance providing excellent customer service with ensuring only legal alcohol sales.

eTIPS for On Premise – Washington consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff.

eTIPS for On Premise – Washington can also help an establishment protect itself from possible litigation and often results in reduced liability insurance premiums.

Once you complete the lessons, quizzes and pass the final exam with a score of at least 70%, you'll get an official TIPS Certificate that you can print right away! 

TIPS is a 360training company.

 

Is Unavailable (SF)
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External ID (CatEntryID of SF)
1172263
Store Category Id (SF)
402051
Price (Offer Price of SF)
29.00
Display Price (Display Price of SF)
29.00
States
Core Hours (SF)
0.00
Elective Hours (SF)
0.00
Discount Price (Calculated Discount Price)
29.00
Force Unavailable
Off
Hide Regulatory Info
Off
Is Duration Hours
On
Part Number
4c34bd407f9448ec998de2a1ae687b8caa313e9e7b4744c6ae53b518b20f9fc0
Total Hours
3.00
Learning Objectives
  • Define terms used in this course.
  • Describe the purpose, goals, and rules for alcohol seller and server training and certification.
  • Gain an understanding of the legal responsibility you have as an alcohol server.
  • Learn about the types of illegal alcohol sales and the legal penalties you may face if an illegal transaction occurs.
  • Define and differentiate between the kinds of laws covering liability for servers of alcohol.
  • The purpose and definition of reasonable efforts and identify steps to follow that meet those criteria. 
  • Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
  • How alcohol affects behavior and how to evaluate customers for behavioral cues and level of intoxication.
  • Proper ID verification techniques, what forms of ID are acceptable as proof of age to purchase alcohol and understand the special challenges that exist in on premise scenarios.
  • Define safe-selling guidelines designed to help you avoid illegal alcohol sales or delivery.
  • How to implement an appropriate response incorporating the safe-selling and customer service guidelines. 
  • Use guidelines designed to help you respond to difficult situations without escalation.
  • Responsibilities and obligations for sellers under federal law related to preventing alcohol sales to minors and refusing sales to intoxicated persons.
Topics Covered

This course focuses on the following Modules:

  • Module 1: Mandatory Alcohol Server Training Program
  • Module 2: Alcohol and Its Effects on the Body
  • Module 3: Minors and Checking ID
  • Module 4: Apparently Intoxicated Persons (AIP)
  • Module 5: Liability
  • Module 6: Rules Related to Alcohol Laws and MAST
  • Module 7: TIPS Intervention Information, Part 1
  • Module 8: TIPS Intervention Information, Part 2.
Categories