eTIPS for On Premise – Washington is specifically designed for people who serve alcohol in a restaurant, bar, social, or hospitality environment. Mandatory Alcohol Server Training (MAST) is required by law for persons who serve, mix, sell, or who supervise the sale of alcohol for on-premises consumption at liquor licensed establishment. The ideas presented in the program are the result of considerable research, and take into account what servers deal with every day, including the demands of the job, server/guest relations, and server/management relations. eTIPS is approved by the Washington State Liquor and Cannabis Board (WSLCB).
Social drinking is a prevailing custom in society and generates its own special considerations that servers of alcohol are called upon to handle. As a server, you perform a variety of functions in addition to serving food and alcohol. You must:
- Relate to guests different personalities
- Provide consistently good service
- Maintain a friendly and polite manner
- Listen to guests’ opinions and complaints
- Resolve problems while maintaining your establishments
This course is designed to build on your existing skills as a server of alcohol to prevent underage and third-party sales, drunk driving, and sales to intoxicated customers, while allowing you to maintain control in a difficult situation. You will learn strategies and skills that can help you balance providing excellent customer service with ensuring only legal alcohol sales.
eTIPS for On Premise – Washington consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff.
eTIPS for On Premise – Washington can also help an establishment protect itself from possible litigation and often results in reduced liability insurance premiums.
Once you complete the lessons, quizzes and pass the final exam with a score of at least 70%, you'll get an official TIPS Certificate that you can print right away!
TIPS is a 360training company.
