ScheTIPS for Off Premise – Bowling Green KY is specifically designed for people who sell alcohol and work in the retail liquor, convenience/gas station, wholesale club, or grocery industry. Through your roles in the sale of alcohol, you face a unique set of challenges. eTIPS for Off Premise has a special focus that takes into account the setting and demands of your job and the seller-customer and seller-manager relations within your industry.
As a seller of alcohol, you have an important job. You are expected to balance the needs of your customers with the expectations of your managers and the requirements of the law. That is a lot to do!
This course is designed to build on your existing skills as a seller of alcohol to prevent underage sales, drunk driving, and sales to intoxicated customers. You will learn strategies and skills that can help you balance providing excellent customer service with ensuring only legal alcohol sales.
eTIPS for Off Premise – Bowling Green KY consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff.
This program is designed to help you use your people skills to sell alcohol safely and legally. In addition to preventing the illegal sale or delivery of alcohol, you learn how to handle intoxicated customers while also ensuring courteous and safe service. The intervention techniques reflect the short period of time you have to interact with a customer in a sales situation.
eTIPS for Off Premise – Bowling Green KY can also help an establishment protect itself from possible litigation and often results in reduced liability insurance premiums.
Once you complete the lessons, quizzes and pass the final exam with a score of at least 70%, you'll get an official TIPS Certificate that you can print right away!
TIPS is a 360training company.
In this course, you will learn to:
- Name and explain the three types of illegal alcohol sales and the penalties those sales can incur.
- Define and differentiate between the two kinds of laws covering liability for sellers of alcohol.
- Define the purpose of reasonable efforts and identify how your store might benefit from using it.
- Recognize IDs that are acceptable as proof of age to purchase alcohol.
- Explain the three steps for properly checking an ID.
- Identify behaviors in customers that could be considered underage warning signs.
- Understand the special challenges associated with checking IDs and alcohol delivery.
- Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
- Identify your jurisdiction’s legal BAC limit for Driving While Intoxicated.
- Identify important information and relevant forms needed for proper documentation.
- Explain the benefits and purpose of the Incident Report Form.
- Define Seven key alcohol-related laws.
- Decide whether or not a customer can purchase alcohol based on the legal age criteria.
- Define the four behavioral cues and identify example behaviors that relate to each behavioral cue.
- How to recognize behavioral cues in your customers.
- Relate behavioral cues to Blood Alcohol Content (BAC)
- and understand what can lower a person's BAC level.
- Rely on behavioral cues in addition to BAC when deciding whether or not to sell alcohol to a customer.
- Evaluate customers for behavioral cues and decide whether or not you can sell alcohol to a customer based on his or her level of intoxication.
- Define safe-selling guidelines designed to help you avoid illegal alcohol sales.
- Understand guidelines designed to help you respond to difficult situations without escalation and choose which guidelines best apply to any given selling situation.
- Understand strategies that can help you assess your customer based on the legal and alcohol criteria.
- Assess customers in simulated situations using the legal and alcohol information.
- How to implement an appropriate response to a simulated situation, incorporating the safe-selling and customer service guidelines.
The course is broken down into three main sections:
- Legal Information
- Alcohol Information, and
- Intervention Information
