eTIPS for Gaming - Michigan is specifically designed for people who serve or sell alcohol in a gaming environment. This course is ideal for cocktail servers, bartenders, floor managers, security guards, card dealers, valets, and food service personnel.
People often experience a special excitement when visiting casinos. They sometimes play it close to the edge, even though some bets are not worth taking. Within this industry, special challenges often arise – visitors may lose track with complimentary cocktails and, since they often stay on property and don't have to drive home, they may not moderate their own drinking behavior as they otherwise would.
TIPS for Gaming - Michigan teaches you and your staff how to recognize when a guest is intoxicated or underage. In addition to preventing illegal alcohol sales, casino employees learn how to handle patrons who have had too much to drink and keep them from harming themselves and others.
eTIPS for Gaming - Michigan consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff. The intervention techniques reflect the short period of time you have to interact with a customer in a sales situation.
Once you complete the lessons, quizzes and pass the final exam with a score of at least 70%, you'll get an official TIPS Certificate that you can print right away!
TIPS is a 360training company.
Learning Objectives:
By the end of this course, you will be able to:
- Name and explain the three types of illegal alcohol sales and the penalties those sales can incur.
- Define and differentiate between the two kinds of laws covering liability for servers of alcohol.
- Define the purpose of reasonable efforts and identify how your establishment might benefit from using it.
- Define and explain the purpose of reasonable efforts.
- Identify how your establishment might benefit from using reasonable efforts.
- Recognize IDs that are acceptable as proof of age to consume or purchase alcohol.
- Explain the three steps for properly checking an ID.
- Identify behaviors in guests that could be considered underage warning signs.
- Identify Michigan’s legal BAC limit for Driving Under the Influence.
- Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
- Identify important information and relevant forms needed for proper documentation.
- Explain the benefits and purpose of the Incident Report Form.
- Explain key Michigan alcohol related laws.
- Apply the legal information you learned in the last section to serving situations in on-premises environments.
- Decide whether or not a guest can be served alcohol based on the legal age criteria.
- Apply the legal information you learned in the last section to serving situations in on-premises environments.
- Decide whether or not a guest can be served alcohol based on the legal age criteria.
- Recognize behavioral cues in your guests.
- Define the six intoxication rate factors and understand how certain intoxication rate factors increase the risk that a person who is drinking will become intoxicated.
- Identify guests who are exhibiting “high-risk” intoxication rate factors.
- Relate behavioral cues and intoxication rate factors to Blood Alcohol Content (BAC).
- Understand what can lower a person's BAC level.
- Rely on cues and factors in addition to BAC when deciding whether or not to serve alcohol to a guest.
- Evaluate guests for behavioral cues and intoxication rate factors.
- Decide whether or not you can serve alcohol to a guest based on his or her level of intoxication.
- Define safe-service guidelines designed to help you avoid illegal alcohol sales.
- Determine relevant guidelines for a given serving situation.
- Understand guidelines designed to help you respond to difficult situations without escalation.
- Understand strategies that can help you assess your guest based on the legal alcohol criteria.
- Implement an appropriate response to a simulated situation, incorporating the safe-service and customer service guidelines.
