eTIPS for On Premise - South Dakota is specifically designed for people who serve alcohol in a restaurant, bar, social, or hospitality environment. The ideas presented in the program are the result of considerable research, and take into account what servers deal with every day, including the demands of the job, server/guest relations, and server/management relations.
Social drinking is a prevailing custom in society and generates its own special considerations that servers of alcohol are called upon to handle. As a server, you perform a variety of functions in addition to serving food and alcohol. You must:
Relate to guests' different personalities
Provide consistently good service
Maintain a friendly and polite manner
Listen to guests' opinions and complaints
Resolve problems while maintaining your establishment's "image".
This course is designed to build on your existing skills as a server of alcohol to prevent underage and third-party sales, drunk driving, and sales to intoxicated customers, while allowing you to maintain control in a difficult situation. You will learn strategies and skills that can help you balance providing excellent customer service with ensuring only legal alcohol sales.
eTIPS for On Premise - South Dakota consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff.
eTIPS for On Premise - South Dakota can also help an establishment protect itself from possible litigation and often results in reduced liability insurance premiums.
Once you complete the lessons, quizzes and pass the final exam with a score of at least 70%, you'll get an official TIPS Certificate that you can print right away!
TIPS is a 360training company.
In this course, you will learn to:
- Name and explain the types of illegal alcohol sales and penalties those sales can incur.
- Define and differentiate between the kinds of laws covering liability for servers of alcohol and the purpose of reasonable efforts.
- Identify how your establishment might benefit from using reasonable efforts with examples.
- Recognize IDs that are acceptable as proof of age to consume or purchase alcohol.
- Properly check an ID and identify behaviors in guests that could be considered underage warning signs.
- Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
- Identify South Dakota’s legal BAC limit for Driving While Intoxicated, the important pieces of information and relevant forms needed for proper documentation.
- Explain the benefits and purpose of the Incident Report Form.
- Elaborate on the eight key South Dakota alcohol-related laws every server must know to be successful.
- Decide whether or not a guest can be served alcohol based on the legal age criteria.
- Define the four behavioral cues and identify behavioral cues in your guests.
- Define the six intoxication rate factors and understand how they increase the intoxication risk for the person drinking.
- Identify guests who are exhibiting “high-risk” intoxication rate factors and decide whether or not you can serve alcohol to a guest based on his or her level of intoxication.
- Relate behavioral cues and intoxication rate factors to Blood Alcohol Content (BAC).
- Understand what can lower a person's BAC level and how to rely on cues and factors in addition to BAC when deciding whether or not to serve alcohol to a guest.
- Follow safe-service guidelines designed to help you avoid illegal alcohol sales and determine relevant guidelines for a given serving situation.
- Choose how to use these guidelines to help you respond to difficult situations without escalation.
- Consider four decision point questions before deciding whether or not to serve alcohol to any guest by choosing the most appropriate response based on your assessment.
The course is broken down into three main sections:
- Legal Information
- Alcohol Information, and
- Intervention Information
