TIPS Montana Responsible Alcohol On-Premise/Off-Premise and Delivery Training – is specifically designed for people who serve alcohol in a restaurant, bar, social, or hospitality environment. The ideas presented in the program are the result of considerable research, and take into account what servers deal with every day, including the demands of the job, server/guest relations, and server/management relations.
Social drinking is a prevailing custom in society and generates its own special considerations that servers of alcohol are called upon to handle. As a server, you perform a variety of functions in addition to serving food and alcohol. You must:
- Relate to guests' different personalities.
- Provide consistently good service.
- Maintain a friendly and polite manner.
- Listen to guests' opinions and complaints.
- Resolve problems while maintaining your establishment's "image".
This course is designed to build on your existing skills as a server of alcohol to prevent underage and third-party sales, drunk driving, and sales to intoxicated customers, while allowing you to maintain control in a difficult situation. You will learn strategies and skills that can help you balance providing excellent customer service with ensuring only legal alcohol sales.
TIPS Montana Responsible Alcohol On-Premise/Off-Premise and Delivery Training - consists of three main areas of focus: Information, Skills Training, and Practice/Rehearsal. In addition to fulfilling regulatory requirements, TIPS training covers mitigation strategies that result in increased professionalism and improved customer service among staff.
TIPS Montana Responsible Alcohol On-Premise/Off-Premise and Delivery Training - can also help an establishment protect itself from possible litigation and often results in reduced liability insurance premiums.
Once you complete the lessons, quizzes and pass the final exam with a score of at least 80%, you'll get an official TIPS Certificate that you can print right away. This Certificate is for On-Premise/Off-Premise/Delivery.
If you do not pass the exam on your first try and your score is between 70% and 79%, you are allowed to retake the exam without repeating the training. However, if your score is below 70%, you must complete the entire training course again before you can retake the exam.
Training records must be submitted electronically (including participant names, date of birth, program name, date of training and exam scores) within two weeks of the training session.
TIPS is a 360training company.
In this course, you will learn to:
- Name and explain the three types of illegal alcohol sales and the penalties those sales can incur.
- Define and differentiate between the two kinds of laws covering liability for servers of alcohol.
- Define the purpose of reasonable efforts and identify how your establishment might benefit from using it.
- Recognize IDs that are acceptable as proof of age to consume or purchase alcohol.
- Explain the three steps for properly checking an ID.
- Identify behaviors in guests that could be consideredunderage warning signs.
- Define Blood Alcohol Content (BAC) as it pertains to liquor liability laws.
- Identify Montana’s legal BAC limit for Driving While Intoxicated.
- Identify important information and relevant forms needed for proper documentation.
- Explain the benefits and purpose of the Incident Report Form.
- Define Seven key Montana alcohol-related laws.
- Explain signage, alcohol delivery, bottle clubs and curbside pickup and drive-through window.
- Decide whether or not a guest can be served alcohol based on the legal age criteria.
- Define the four behavioral cues and identify example behaviors that relate to each behavioral cue.
- How to recognize behavioral cues in your guests.
- Define the six intoxication rate factors.
- Understand how certain intoxication rate factors increase the risk that a person who is drinking will become intoxicated.
- Identify guests who are exhibiting “high-risk” intoxication rate factors.
- Relate behavioral cues and intoxication rate factors to Blood Alcohol Content (BAC).
- Understand what can lower a person's BAC level.
- Rely on cues and factors in addition to BAC when deciding whether or not to serve alcohol to a guest.
- Evaluate guests for behavioral cues and intoxication rate factors
- and decide whether or not you can serve alcohol to a guest based on his or her level of intoxication.
- Define safe-service guidelines designed to help you avoid illegal alcohol sales.
- Understand guidelines designed to help you respond to difficult situations without escalation.
- Understand strategies that can help you assess your guest based on the legal and alcohol criteria.
- Determine four decision point questions before deciding whether or not to serve alcohol to any guest.
- How assess guests in simulated situations using the legal and alcohol information
- How to implement an appropriate response to a simulated situation, incorporating the safe-service and customer service guidelines.
The course is broken down into three main sections:
- Legal Information
- Alcohol Information, and
- Intervention Information
